Shipping by Air / Sea / Express / DHL / FedEx / ups / EMS / TNT / ETC.
1. What is the MOQ for custom orders?
Our MOQ for custom designs starts from 100 pcs to 1000 pcs depending on the kind of product you order.
2. What formats do you accept for designs?
Vector files in AI and CDR format work perfect. If don't have a vector file, JPG and PNG files are also accepted.
3. Can I see what my product will look like before ordering?
Yes, we will send you a digital proof before the order goes into production.
4. How long does the production take?
Normally, the production lead time is 10-30 workdays depending on the product and production process.
5. Do you offer a quality guarantee?
Yes, we promise a 100% quality guarantee to every customer. If the products you receive are flawed in any way, please contact us
right away for a refund or replacements.
6. How long for the production?
Our production lead time is usually around 7-15 workdays(depending on the products) after receiving payment and your artwork approval.
7. Should I pay the mold charge again for re-order?
No. We will keep your mold free for storage at least 1 year.